Privacy Policy

Iberia Bridge (“Iberia Bridge,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy, together with our Terms & Conditions and any other documents referenced herein, explains how we collect, use, process, store, and protect your personal data (“Personal Data”) when you access our website, services, and digital platforms (the “Platform”).

Please read this Privacy Policy carefully to understand our practices regarding your Personal Data, including what information we collect, how we use it, with whom we share it, and your rights under applicable data protection laws, including the General Data Protection Regulation (“GDPR”).

By accessing or using the Platform, you acknowledge and agree to the terms of this Privacy Policy.

1. Information We May Collect

1.1 Information You Provide to Us

You may voluntarily provide Personal Data when interacting with the Platform or using our services, including but not limited to:

• Full name;
• Email address;
• Phone number;
• Billing and payment information;
• Passport or identification details;
• Immigration, residency, or visa-related documentation;
• Any information submitted through forms, consultations, or support requests.

This information may be collected when you:

• Register or create an account;
• Request immigration or visa assistance services;
• Schedule consultations or appointments;
• Contact customer support;
• Subscribe to newsletters or communications;
• Participate in events, webinars, surveys, or interactive features.

1.2 Information Collected Automatically

When you access or use the Platform, we may automatically collect certain technical and usage information, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Geographic location data;
• Referral source and clickstream data;
• Pages visited and interactions with the Platform;
• Error logs and diagnostic information.

This information helps us improve the functionality, security, and performance of our services.

1.3 Information from Third Parties

We may receive information about you from trusted third-party providers, including:

• Payment processors;
• Analytics providers;
• Marketing and advertising partners;
• Business partners and subcontractors;
• Identity verification or compliance providers.

Such information may be combined with information collected directly from you.

2. Use of Cookies

We use cookies and similar technologies to improve user experience, analyze Platform usage, personalize content, and enhance security.

For more information regarding our use of cookies, please refer to our Cookie Policy.

3. How We Use Your Information

We may use your Personal Data for the following purposes:

• Providing immigration, relocation, and consulting services;
• Managing user accounts and customer relationships;
• Processing payments and invoices;
• Communicating regarding services, updates, or inquiries;
• Improving the Platform, services, and user experience;
• Monitoring and preventing fraud, abuse, or security threats;
• Complying with legal and regulatory obligations;
• Conducting analytics, research, and internal business operations;
• Delivering relevant marketing communications where legally permitted.

We may also use aggregated or anonymized information for analytical, statistical, and business development purposes.

4. Legal Basis for Processing

Under GDPR, we process Personal Data based on one or more of the following legal grounds:

• Your consent;
• Performance of a contract;
• Compliance with legal obligations;
• Legitimate business interests;
• Protection of vital interests where applicable.

5. Disclosure of Your Information

We may share your Personal Data with:

• Service providers and operational partners assisting in service delivery;
• Professional advisors, including legal, accounting, or compliance consultants;
• Government authorities, embassies, consulates, or immigration bodies where necessary;
• Analytics, hosting, and IT service providers;
• Potential buyers or successors in connection with a merger, acquisition, or corporate restructuring;
• Law enforcement or regulatory authorities where required by applicable law.

We implement reasonable technical and organizational measures, including encryption and secure data transmission protocols, to protect Personal Data during transfers.

6. International Data Transfers

Your Personal Data may be processed and transferred outside the European Economic Area (“EEA”) where necessary for operational purposes.

Whenever international transfers occur, Iberia Bridge will ensure appropriate safeguards are implemented in accordance with GDPR requirements, including the use of Standard Contractual Clauses or transfers to jurisdictions recognized as providing adequate data protection.

By using the Platform and our services, you acknowledge and consent to such transfers where applicable.

7. Data Retention

We retain Personal Data only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy;
• Comply with legal, regulatory, tax, or accounting obligations;
• Resolve disputes and enforce agreements.

Certain anonymized or aggregated information may be retained indefinitely for analytical or statistical purposes.

8. Your Rights Under GDPR

Subject to applicable law, you may have the following rights regarding your Personal Data:

• Right of Access — Request access to the Personal Data we hold about you;
• Right to Rectification — Request correction of inaccurate or incomplete data;
• Right to Erasure — Request deletion of your Personal Data;
• Right to Restrict Processing — Request limitations on certain processing activities;
• Right to Data Portability — Receive your data in a structured format;
• Right to Object — Object to processing based on legitimate interests or direct marketing;
• Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us using the details provided below.

You also have the right to lodge a complaint with a competent data protection authority within the European Union.

9. Marketing Communications

Where permitted by law, we may send you communications regarding our services, updates, or promotional materials.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails;
• Contacting us directly.

10. Refund Policy

Iberia Bridge may offer refunds for certain administrative assistance and document review services under specific conditions, including:

• The Client has complied with all instructions and requirements;
• Authentic and lawful documentation has been provided;
• No fraudulent or misleading information has been submitted.

Refunds shall not apply in cases involving fraud, misrepresentation, governmental refusals beyond the scope of our services, or discontinued services already substantially performed.

Approved refunds will generally be processed within fourteen (14) business days.

11. Data Security

We implement appropriate technical and organizational measures to safeguard Personal Data against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure, and users acknowledge such inherent risks.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect legal, technical, or operational changes.

Any updates will be published on this page and, where appropriate, communicated through the Platform or via email notifications.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Data, please contact us at:

Email: mildreth@iberiabridge.com