These Terms and Conditions govern the relationship between Iberia Bridge (“the Company”) and the client (“Client”) regarding immigration and visa assistance services. By engaging the Company’s services, the Client agrees to comply with and be bound by these Terms and Conditions.
These Terms and Conditions establish the general framework governing the services provided by Iberia Bridge, including limitations of liability, confidentiality obligations, and other governing principles.
The specific scope and details of the services to be provided shall be outlined separately in the applicable Service Agreement, which forms an integral part of these Terms and Conditions.
Iberia Bridge does not guarantee the approval of any visa or immigration application. All decisions are made solely by the relevant governmental or immigration authorities.
The Company shall not be held liable for delays, interruptions, or unfavorable outcomes caused by third parties, changes in immigration laws or policies, governmental actions, or events beyond the Company’s reasonable control, including force majeure events.
Iberia Bridge shall process all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Client information will only be disclosed to third parties where necessary for the provision of services or where required by applicable law or governmental authorities.
Iberia Bridge reserves the right to amend these Terms and Conditions at any time. Any material changes will be communicated to Clients prior to implementation.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Portuguese courts.
By engaging the services of Iberia Bridge, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.
This Service Agreement outlines the immigration and visa assistance services to be provided by Iberia Bridge (“the Company”) to the Client (“Client”). This Agreement is subject to the Terms and Conditions of Iberia Bridge, which govern the overall relationship between the Company and the Client.
Iberia Bridge may provide the following services as part of its immigration and visa assistance offering:
Additional services may include:
The services provided by Iberia Bridge are strictly administrative and consultancy-based in nature and do not constitute legal representation unless explicitly agreed otherwise in writing.
Each application shall receive personalized support tailored to the Client’s individual circumstances to ensure a comprehensive understanding of the applicable process and requirements.
Applications identified as particularly complex or requiring detailed legal analysis may be referred to an independent legal professional. Any such additional legal consultation shall be communicated to the Client in advance.
Iberia Bridge does not guarantee approval of any visa, residency permit, or immigration application. Decisions are made exclusively by the competent authorities.
Appointment scheduling with VFS Global, consulates, embassies, or immigration authorities is subject to external availability. While Iberia Bridge will make reasonable efforts to secure appointments within the Client’s preferred timeframe, specific dates cannot be guaranteed.
Processing times vary depending on the relevant authorities and applicable immigration procedures. Estimated timelines provided by the Company are indicative only and shall not be considered binding guarantees.
Additional delays may occur due to:
The Client agrees to pay all service fees as specified in the applicable invoice or proposal. Fees must be paid in advance unless otherwise agreed in writing.
Service fees do not include:
Iberia Bridge will communicate with the Client primarily via email, phone, or other agreed communication channels regarding updates, requirements, and requests for additional information.
The Company shall make reasonable efforts to respond to Client inquiries within two business days.
The Client is responsible for providing accurate, complete, and truthful information and documentation in a timely manner.
The Client must review and confirm the accuracy of all forms and documentation before submission.
The services shall be considered completed once the relevant authority issues a final decision regarding the Client’s application. Where applicable, post-approval guidance regarding residence permit procedures may also be provided.
Iberia Bridge shall not be liable for delays, interruptions, or inability to perform services due to events beyond its reasonable control, including but not limited to natural disasters, governmental actions, labor disputes, system failures, or changes in immigration laws or policies.
Iberia Bridge reserves the right to modify the scope of services where required due to changes in legal or immigration requirements or unforeseen operational circumstances. Any significant amendments shall be communicated to the Client in writing.
By entering into this Service Agreement and making payment for the services, the Client confirms their understanding and acceptance of the services, limitations, fees, and responsibilities described herein.
If a visa or immigration application is unsuccessful for reasons beyond the Client’s direct control, Iberia Bridge will refund the service fees paid to the Company.
Reasons considered within the Client’s control include, but are not limited to:
Government fees, consular fees, translation costs, and third-party expenses are non-refundable under any circumstances.